Thank you for choosing TheFairInsight for your train travel planning. We want every journey to be smooth and convenient. This Cancellation and Refund Policy explains how ticket changes, cancellations, and refunds are handled when using our platform. Please read carefully to understand the roles of our website and railway service providers in these processes.
1. Nature of Our Services
TheFairInsight acts as an online information and assistance platform helping travelers access train booking services. We do not issue train tickets directly and do not own or operate any railway services. All bookings are completed through official third-party providers such as railway authorities or authorized ticketing partners.
Therefore:
- Final decisions on cancellations
- Refund eligibility
- Refund amounts and processing time
are managed by the respective service provider.
2. Cancellation Requests
If you need to cancel a booked train ticket:
- You must follow the cancellation process provided by the official booking platform mentioned in your confirmation email
- Cancellation rules depend on the fare type, class of travel, and time left before the train’s departure
- Some tickets may be completely non-refundable or only partially refundable
Please check the provider’s policy before confirming your booking.
3. Refund Process
When a cancellation is successfully processed by the railway provider:
- Refund is issued directly by the provider through the original payment method
- Processing durations may vary depending on banking channels, payment providers, or service policies
- Refund amount may include deductions like cancellation fees, service charges, or administrative taxes
TheFairInsight does not collect or hold any payment, which means we cannot directly issue refunds.
4. Disruption or Service-Related Refunds
If a train is delayed, canceled by the operator, or an operational issue impacts your trip:
- You may be eligible for compensation or a full refund as per the railway authority’s rules
- Such requests must be raised with the official ticketing service
We work hard to support you with guidance but we are not responsible for railway-related decisions or delays.
5. Modification or Rescheduling
Some bookings may allow:
- Date changes
- Time changes
- Travel class upgrades or adjustments
Such modifications may involve additional charges or fare differences based on the provider’s terms. Not all tickets permit changes, so users must verify conditions before confirming travel plans.
6. Accountability and Limitations
TheFairInsight cannot be held liable for:
- Refund delays caused by railway operators or banking partners
- Denied refund claims due to rule violations or system policies
- Incorrect user information leading to failed booking or cancellation requests
We encourage passengers to review booking details carefully before submission.
7. User Responsibility
Travelers agree to:
- Provide accurate details while booking
- Review terms shown during checkout
- Maintain booking reference and ticket details required for refunds
We suggest maintaining screenshots or email confirmations for reference.
8. Contact and Support
If you face any issues or need help navigating cancellation steps, our support team is ready to assist by guiding you with the correct process.
However, final action will always be executed by the authorized booking partner or official railway service.
9. Policy Updates
We may modify this Cancellation and Refund Policy to align with updated ticketing standards or legal regulations. The updated version will be posted here along with the revision date above.